FAQ (Frequently Asked Questions)
I have a discount code! How do I redeem it?
At check out, you will see your cart details and the "Discount code" box, enter your code and click "Apply coupon". The price of your cart will change automatically. If that's not the case, please write to us at firstname.lastname@example.org
Please, notice that coupon codes will not be applied to discounted products or in combination with other offers or promotions
Can I buy in bulk?
Yes. Please write to us at email@example.com so we can give you the email address of the person in charge of bulk buying.
What payment methods can I choose from?
Card payment or PayPal.
Is the payment process secure?
Yes, your data are transmitted in encrypted form (SSL). For Visa and Mastercard payments, we only accept secure electronic transactions (SET). After verifying that your card is registered with the SET system, the corresponding card issuer has to confirm the authenticity of your data. If they are valid, your card will be charged. If not, the order is cancelled immediately.
Can I get an invoice under my company name?
Yes. In this case, please contact our customer service department: firstname.lastname@example.org.
SHIPPING & DELIVERY
You will find our shipping policy here.
Will the package I receive be discreet?
In what countries can I receive my order?
• For shipments to the United States and Canada: https://shopusa.bijouxindiscrets.com
• For shipments to Europe and Hong Kong: https://shopeu.bijouxindiscrets.com
Note: You can receive your order at any address of your choosing, but we do not ship to PO boxes.
Can I track my parcel?
All orders will be trackable, once your parcel has been dispatched, we will send you an e-mail with a tracking link.
What company runs shipping?
Normally we work with UPS. In exceptional cases, we may work with other couriers, such as Skynet or Fed-Ex.
What shipping methods can I choose? How much is shipping?
- For shipments to Spain (except the Canary Islands, Ceuta and Melilla). Express shipping (2-4 business days): €6.90. Free shipping on orders over €50.
- For shipments to the European Union (except Cyprus and Sweden), Belarus, Bosnia and Herzegovina, Lienchestein, Serbia. Express shipping (2-5 business days): €9.90. Free shipping on orders over €60.
- For shipments to the remaining European countries (except Cyprus but including Sweden) and remaining Spanish regions (Canary Islands, Ceuta and Melilla). Express shipping: €25. Only €9.90 on orders over €80.
Note: For shipments to the United States and Canada, visit our US store.
My order is late. What do I do?
If your order is late, please write to us at email@example.com. We want to resolve your problem as quickly and efficiently as possible.
What happens if the courier comes when no one is home?
If no one is in at the shipping address you provided, the courier will leave you a note to say they tried to deliver your parcel and that they will try again later. Alternatively, you will receive a phone call/email to arrange the delivery for another time.
You will find our shipping policy here
PROBLEMS WITH MY ORDER
What do I do if I receive a faulty item?
Here at Bijoux Indiscrets we want our clients to receive high-quality products. If you believe yours to be faulty, please write to us at: firstname.lastname@example.org.
We want to resolve any issues with your item as soon as possible, so please get in touch and we'll get things sorted as quickly as we can.
What do I do if I receive the wrong item?
If you receive an unsolicited item in error, please write to us at: email@example.com.
Bijoux Indiscrets will cover any postage costs regarding the unsolicited product, as well as those for shipping the correct item. We want to resolve your problem as quickly and efficiently as possible.
RETURNS AND EXCHANGES
You can find our policy for returns and refunds here.
Can I cancel my order?
We start to prepare your parcel immediately, so you can't cancel your order but you can arrange a return.
Can I return my products?
Yes, please check our policy for returns and refunds here.
Can I exchange my items?
Not directly, but you can arrange a return and place a new order with your desired products.
Did you receive my return?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If everything is OK, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a maximum of 14 days.
How will I receive my refund?
You will receive your refund via the same means used to make your purchase: credit/debit card or PayPal..
When will I receive my refund?
After we have approved the return, you will receive a confirmation email. Please note that payments to credit cards always depend on your bank.
What should I do if the refund amount is incorrect?
In such an event, please email us at: firstname.lastname@example.org.